ACCA Applied Knowledge · Business and Technology · The impact of advances in technology
Which of the following best describes business process automation?
Business process automation means using technology to perform recurring, rule-based tasks with little or no human intervention. It aims to improve speed, accuracy and consistency. It is not the same as outsourcing, which transfers work to an external party, and it does not necessarily remove all staff.
- AUsing technology to carry out recurring business tasks with little or no human interventionCorrect
- BReplacing all employees in a department with a single manager
- COutsourcing a business process to an external supplier without using any technology
Explanation
Business process automation uses software or machines to perform repetitive, rule-based tasks with minimal human input. Outsourcing is a different decision about who performs the work, and automation does not necessarily remove all staff.
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