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CSEET · Business Laws and Management · Functions of Management

Which of the following correctly describes the first step in the controlling process?

The first step in the controlling process is setting performance standards. Standards act as benchmarks against which actual results are measured and compared later. Only after standards exist can a manager measure performance, analyse deviations and finally take corrective action where needed.

  1. ATaking corrective action
  2. BSetting performance standardsCorrect
  3. CComparing actual performance with standards
  4. DMeasuring actual performance

Explanation

Controlling begins with setting standards, because without a benchmark performance cannot be measured or compared. The sequence is: set standards, measure actual performance, compare, analyse deviations, take corrective action. Taking corrective action is the last step, not the first.

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