CMA Foundation · Fundamentals of Business Laws and Business Communication · Legal Aspects of Business Communication
Which practice by a business best reduces the risk of misuse of its confidential information through email and messaging channels?
Framing a clear communication policy with access controls and staff training best reduces misuse. It defines acceptable use and fixes accountability. Sharing passwords, moving files to personal accounts or not keeping records of messages all increase the risk of leaks and unauthorised use.
- AAllowing everyone to share passwords for convenience
- BFraming a clear communication policy with access controls and staff trainingCorrect
- CSending all confidential files to personal email accounts
- DDisabling record keeping of sent messages
Explanation
A written communication policy, role-based access and training make staff aware of limits and create accountability. Sharing passwords, using personal accounts and removing records all weaken control and make misuse harder to detect.
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