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CMA Foundation · Fundamentals of Business Laws and Business Communication · Legal Aspects of Business Communication

Which practice best helps a firm prevent misuse of its communication channels such as company email and social media accounts?

A written communication policy with access controls and employee guidelines best prevents misuse. It defines acceptable use and fixes accountability. Unrestricted posting, shared passwords and deleting all emails weaken security, hinder tracing of responsibility and may destroy records required for legal compliance.

  1. AA written communication policy with access controls and employee guidelinesCorrect
  2. BAllowing all staff to post from official accounts without approval
  3. CSharing passwords among team members for convenience
  4. DDeleting all emails daily without any record

Explanation

A clear written policy with access controls and guidelines sets the permitted use and accountability. Open posting, shared passwords and indiscriminate deletion weaken control, make tracing responsibility hard and may destroy records needed for legal compliance.

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