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ACCA Strategic Professional · Strategic Business Leader · Enabling success: talent management

Zentra Logistics asks each manager to rate staff once a year using a single score from 1 to 5, and the scores directly set bonuses. Several employees say they learn of problems only at the annual meeting. Which change to the appraisal approach would best address the employees' complaint?

Introducing regular ongoing feedback and coaching through the year best addresses the complaint. Employees learn about performance problems when they occur, can correct them early, and are not surprised at the annual meeting. Longer intervals or purely impressionistic ratings would make feedback later or less reliable.

  1. AReplace the 1 to 5 score with a longer ranked list of all staff
  2. BIntroduce regular ongoing feedback and coaching conversations through the yearCorrect
  3. CMove the appraisal to every two years to reduce administrative effort
  4. DMake bonuses depend only on the manager's overall impression

Explanation

The complaint is that feedback comes too late. Continuous feedback and coaching lets problems be raised and corrected as they arise. Less frequent appraisal would worsen the delay, and relying on impressions adds subjectivity without improving timeliness.

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