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CMA Intermediate · Operations Management and Strategic Management · Digital Strategy

A bank has four digital initiatives and can fund only one this year. Each is scored on strategic fit (weight 50%), customer impact (30%) and ease of implementation (20%), each out of 10. Scores (fit, impact, ease): A (8, 6, 5); B (7, 8, 6); C (9, 5, 7); D (6, 9, 8). Which initiative should be prioritised on the weighted score?

Initiative C should be prioritised. Its weighted score is 9×0.5 + 5×0.3 + 7×0.2 = 7.4, higher than A at 6.8, B at 7.1 and D at 7.3, so C ranks first on the stated weights.

  1. AA
  2. BBCorrect
  3. CC
  4. DD

Explanation

A = 4.0+1.8+1.0 = 6.8. B = 3.5+2.4+1.2 = 7.1. C = 4.5+1.5+1.4 = 7.4. D = 3.0+2.7+1.6 = 7.3. Highest is C at 7.4, so B is not correct; the key must be C.

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