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CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication

A company circular runs to three pages repeating the same point about leave rules in different words, with long introductory phrases. Employees skip it and later make errors. Which pair of features is best restored by cutting the repetition while retaining all essential rules?

Conciseness while keeping completeness is correct. Redundant repetition and long introductions waste the reader's time, so they should be removed, but every essential leave rule must stay so the message still gives all information needed.

  1. AConciseness while keeping completenessCorrect
  2. BConsideration while dropping correctness
  3. CCourtesy while dropping clarity
  4. DConcreteness while dropping completeness

Explanation

Repetition and wordy openings breach conciseness. The fix is to remove redundant words without deleting essential rules, so completeness is kept. The other options sacrifice a needed quality, which is not an improvement.

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