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CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication

A manager replaces the sentence 'Kindly do the needful at the earliest' with 'Please send the signed invoice to the accounts department by 5 p.m. on Friday.' Which feature of effective communication has been improved most directly?

Clarity and specificity is the feature improved. The new sentence names the document, the recipient and the deadline, so the receiver knows exactly what action is required, whereas the earlier phrase was vague and open to different interpretations.

  1. AClarity and specificityCorrect
  2. BFormality of tone
  3. CLength of the message
  4. DUse of the grapevine

Explanation

The revised sentence states exactly what is to be done, to whom and by when, removing vagueness. This is clarity (and concreteness). Formality and length are not the main gain, and the grapevine is an informal channel unrelated to wording.

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