ACCA Applied Knowledge · Business and Technology · Learning and training at work
A company introduces a new customer relationship management system. Which source of information would best help the HR department identify the specific skills employees will need to operate it?
A job and task analysis is best because it details the tasks each role will perform with the new system and the skills needed. Turnover figures and a mission statement are too general to pinpoint specific skill requirements for the system.
- AStaff turnover statistics for the last five years
- BA job and task analysis of how the system will be used in each roleCorrect
- CThe company's published mission statement
Explanation
Job and task analysis breaks roles into the tasks and skills required, so it shows exactly what employees must be able to do with the new system. Turnover statistics and the mission statement are too general to specify skills.
Did you get it right without looking?
One question tells you little. A timed set on Learning and training at work shows your real accuracy, how long you take and where you lose marks.
More Learning and training at work questions
- A manager wants to find out whether delegates on a bookkeeping course actually acquired the new knowledge. Which evaluation method is most d…
- Which of the following is the most likely source of information for identifying the training needs of an individual employee over the past y…
- A company plans to launch a new product line in 18 months that will need staff with skills it does not currently hold. Which type of trainin…
- Brandt plc is about to adopt new sustainability reporting requirements. Its HR director performs a training needs analysis at three levels: …
- Which of the following best describes the difference between training and development in an organisation?
- Kolb's experiential learning cycle has four stages. A trainee has just taken part in a role-play of a difficult customer call. What is the s…