ACCA Applied Knowledge · Business and Technology · Motivating individuals and teams
A company moves its customer support staff into a virtual team working from home. Which of the following would be a benefit most directly linked to Herzberg's motivators rather than hygiene factors?
Greater autonomy and responsibility over how work is done is a Herzberg motivator because it relates to the content of the job. Salary, heating and car policy are hygiene factors that only prevent dissatisfaction rather than create motivation.
- AA higher basic salary
- BBetter office heating
- CGreater autonomy and responsibility over how work is doneCorrect
- DImproved company car policy
Explanation
Herzberg's motivators relate to the work itself, such as autonomy, responsibility, achievement and recognition. Salary, working conditions and perks are hygiene factors which prevent dissatisfaction but do not by themselves motivate.
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