CMA Intermediate · Business Laws and Ethics · Business Ethics and Emotional Intelligence
According to Daniel Goleman's widely taught model of emotional intelligence, which of the following is the component that refers to the ability to understand one's own moods, emotions and drives and their effect on others?
The correct answer is self-awareness. In Goleman's model it means recognising and understanding one's own moods, emotions and drives and how they affect other people. Empathy concerns others' feelings, motivation concerns inner drive to achieve, and social skill concerns managing relationships.
- ASelf-awarenessCorrect
- BMotivation
- CEmpathy
- DSocial skill
Explanation
Self-awareness is the recognition of one's own emotions, strengths, weaknesses and drives, and of how they affect others. Empathy is the understanding of other people's emotions, not one's own. Motivation is the drive to achieve, and social skill is managing relationships.
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