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ACCA Applied Knowledge · Business and Technology · Team formation, development and management

A group of eight claims handlers in an insurer works on the same floor. Each handler processes their own caseload, is appraised individually, and the supervisor allocates all work. They share information only when asked. Which conclusion is most appropriate?

It is a working group rather than a team. Each handler is appraised individually, the supervisor allocates the work and information is shared only when requested, so there is no collective accountability or joint output. Sharing a floor or having separate cases does not make it a team.

  1. AIt is a team, because the members work on the same floor
  2. BIt is a self-managed team, because handlers control their own caseloads
  3. CIt is a working group, because performance depends on individual contributions without joint accountabilityCorrect
  4. DIt is a cross-functional team, because handlers have different cases

Explanation

Individual appraisal, work allocated by the supervisor and information shared only on request show no collective accountability or joint output, so this is a working group. Controlling a personal caseload is not self-management, as the supervisor allocates work. All members are in one function, so it is not cross-functional.

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