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ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance

A manager begins an appraisal interview by criticising an employee's late reports and does not allow the employee to speak. This is an example of which approach to appraisal interviewing?

This is the tell-and-sell approach. The manager delivers the assessment and tries to persuade the employee to accept it, with no real two-way discussion. Tell-and-listen and problem-solving approaches would both involve the employee giving views and taking part in finding solutions.

  1. AThe problem-solving approach, in which the manager and employee jointly identify issues
  2. BThe tell-and-sell approach, in which the manager does most of the talking and persuades the employee to accept the judgementCorrect
  3. CThe tell-and-listen approach, in which the manager invites the employee to respond to the assessment

Explanation

In the tell-and-sell approach the manager delivers a judgement and tries to persuade the employee to accept it, with little two-way discussion. Tell-and-listen and problem-solving both involve the employee speaking, which did not happen here.

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