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ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance

A manager is preparing to give feedback to a team member whose reports are often late. Which approach is most likely to make the feedback effective?

The most effective approach is to give specific, fact-based feedback about the late reports and their impact, in private and promptly, then discuss causes and solutions with the employee. Vague personality criticism, delay or public humiliation undermines motivation and improvement.

  1. ADescribe the specific late reports and their impact, then discuss causes and solutions with the employeeCorrect
  2. BTell the employee they are generally unreliable and must improve immediately
  3. CPostpone the comment until the annual appraisal so that all issues can be raised together
  4. DRaise the issue in a team meeting so that others learn from the example

Explanation

Effective feedback is specific, based on observed facts, timely and delivered privately, with the employee involved in finding solutions. General personal criticism, long delays and public criticism all reduce its usefulness and may damage motivation.

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