ACCA Applied Knowledge · Business and Technology · Personal effectiveness
Priya's manager sets her a target to process 400 invoices a week, but Priya was not consulted and believes it is unfair. Which approach best improves the chance she will commit to it?
Discussing and agreeing the target with Priya is best. Involving an employee in setting goals increases acceptance and commitment. Raising the target would deepen the sense of unfairness, and removing the time frame would make the goal less SMART and harder to monitor.
- ADiscuss and agree the target with her, so that she participates in setting itCorrect
- BIncrease the target so that it appears more challenging
- CRemove the time frame so that she feels less pressure
Explanation
Participation in goal setting increases acceptance and commitment, which supports performance. Raising the target would worsen the perceived unfairness, and removing the time frame would make the goal less SMART.
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