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CMA Foundation · Fundamentals of Business Economics and Management · Leadership and Motivation - Concepts and Theories

A manager wants to apply Herzberg's theory through job enrichment. Which of the following actions best represents job enrichment as distinct from job enlargement?

Giving the worker planning and decision authority with feedback is job enrichment. Enrichment adds vertical depth through responsibility and autonomy, which are motivators. Adding similar tasks is enlargement, rotation is horizontal movement, and a pay rise is a hygiene factor, not a change in job content.

  1. AAdding more tasks of the same skill level to the worker's job
  2. BRotating the worker among similar jobs every week
  3. CGiving the worker planning and decision authority over how the job is done, with feedback on resultsCorrect
  4. DRaising the worker's monthly pay by a fixed percentage

Explanation

Job enrichment adds vertical depth: responsibility, autonomy, planning and feedback, which are motivators. Adding similar tasks is job enlargement (horizontal loading), and rotation is similar. A pay rise is a hygiene factor, so it is not enrichment.

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