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CMA Foundation · Fundamentals of Business Economics and Management · Leadership and Motivation - Concepts and Theories

A new team at Kaveri Software Ltd. is inexperienced and unwilling to take responsibility. According to the Hersey-Blanchard situational leadership model, which style suits followers of such low readiness?

The telling style fits. For followers who are both unable and unwilling, Hersey-Blanchard recommends high task behaviour and low relationship behaviour, meaning the leader gives clear instructions and close supervision. Delegating is suitable only when followers are highly capable and willing.

  1. ADelegating, with low task and low relationship behaviour
  2. BSelling, with high task and high relationship behaviour
  3. CParticipating, with low task and high relationship behaviour
  4. DTelling, with high task and low relationship behaviourCorrect

Explanation

For followers with low readiness (unable and unwilling), the model prescribes telling: high task direction and low relationship behaviour. Delegating suits highly ready followers, so option A is wrong, and selling and participating suit moderate readiness levels.

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