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CMA Intermediate · Operations Management and Strategic Management · Productivity Management and Quality Management

A manufacturing firm in Pune has been certified under ISO 9001 by an accredited certification body. Which statement about the certification is correct?

ISO 9001 certification shows that the firm's quality management system conforms to the standard's requirements. It does not guarantee defect-free products, is not a legal licence to sell, and does not certify a product's design. It certifies the system and processes.

  1. AIt guarantees that every product the firm makes is free from defects
  2. BIt shows the firm's quality management system conforms to the standard, not that each product is defect-freeCorrect
  3. CIt is a legal licence required before any product can be sold in India
  4. DIt certifies the product design rather than the management system

Explanation

ISO 9001 certification is a third-party confirmation that the quality management system meets the standard's requirements. It is not a product guarantee, not a mandatory sales licence, and does not certify product design itself.

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