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CMA Intermediate · Operations Management and Strategic Management · Digital Strategy

A Mumbai logistics firm uses software bots to log in to the ERP, copy invoice details from emails into the system and match them with purchase orders, following fixed rules without changing the underlying systems. Which technology is this?

This is robotic process automation. Software bots imitate user actions to perform repetitive, rule-based tasks such as copying invoice data and matching it to purchase orders, working on top of existing systems. Quantum computing, augmented reality and edge computing are not designed for this kind of task automation.

  1. ARobotic process automationCorrect
  2. BQuantum computing
  3. CAugmented reality
  4. DEdge computing

Explanation

Robotic process automation uses software bots to mimic user actions on rule-based, repetitive tasks across existing applications. Quantum computing and edge computing concern processing methods, and augmented reality overlays digital content on the physical world.

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