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ACCA Applied Knowledge · Business and Technology · Leadership, management and supervision

A newly appointed team leader notices that two team members disagree about how to complete a task. Which action is most consistent with the supervisory role as distinct from a strategic management role?

The most consistent action is for the supervisor to resolve the disagreement directly, clarify how the task should be done and ensure it meets the required standard. Supervisors deal with immediate operational issues, whereas mission statements, structure and corporate strategy are matters for senior management.

  1. ARevising the organisation's mission statement to remove the cause of the disagreement
  2. BResolving the disagreement directly, clarifying how the task should be done and ensuring it is completed to standardCorrect
  3. CRedesigning the departmental structure to prevent future disputes
  4. DNegotiating a change in the company's corporate strategy

Explanation

Supervisors operate at the operational level, dealing with day-to-day work, clarifying methods and resolving immediate problems within the team. Changing the mission, structure or corporate strategy are strategic or senior management responsibilities and are beyond a supervisor's normal authority.

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