ACCA Applied Knowledge · Business and Technology · Technological factors

A retail company is considering replacing its manual stock-ordering process with an automated system. Which of the following is the most likely benefit of introducing the new technology?

The most likely benefit is reduced processing errors and faster ordering, because automation performs routine tasks consistently and quickly. It does not remove the need for controls, guarantee market share gains, or eliminate employee resistance, which commonly accompanies technological change.

AElimination of the need for any internal controls over ordering
BReduced processing errors and faster orderingCorrect
CGuaranteed increase in market share
DRemoval of all employee resistance to change

Explanation

Automation typically reduces human error and speeds up routine processing. Controls are still needed over automated systems, market share is not guaranteed, and staff resistance often arises with change rather than disappearing.

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