ACCA Applied Knowledge · Business and Technology · Technological factors
A regional bank launches a mobile app that lets customers open accounts and make payments without visiting a branch. Which effect of technology on the business environment does this BEST illustrate?
The mobile app shows technology changing how services are delivered to customers. Customers can open accounts and pay remotely instead of using branches. It does not remove regulation or competitors, and it has no link to supplier power in this scenario.
- ATechnology changing the way products and services are delivered to customersCorrect
- BTechnology reducing the need for any regulation of financial services
- CTechnology eliminating all competitors from the market
- DTechnology increasing the bargaining power of suppliers only
Explanation
The app changes the delivery channel for banking services, moving from branches to online access. Technology does not remove regulation or competitors, and the scenario says nothing about suppliers.
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