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ACCA Applied Knowledge · Business and Technology · Learning and training at work

A retail company wants new sales assistants to learn the till system by watching an experienced colleague perform tasks at the till and then practising under the colleague's guidance in the actual store. Which training method is this?

This is on-the-job training using demonstration and coaching. The assistants learn in the real work setting by observing a skilled colleague and then practising the tasks under guidance, rather than learning in a classroom or remotely.

  1. AOn-the-job training through demonstration and coachingCorrect
  2. BOff-the-job classroom lecture
  3. CE-learning module completed remotely
  4. DCase study discussion at an external college

Explanation

Learning by watching and then practising under guidance in the real workplace is on-the-job training. Classroom, e-learning and case study methods take place away from the actual work setting or without live supervised practice.

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