Skip to content

CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

A sales manager at a Chennai company hears a subordinate's report on falling orders but dismisses it, saying, "This never happens in our market," and stops listening halfway. Which barrier is best illustrated?

This is a psychological barrier. The manager rejected the report because of a preconceived belief and stopped listening midway. The message was clear and the channel worked, so the failure lies in the receiver's attitude and poor listening, not in overload, technical faults or jargon.

  1. AInformation overload
  2. BPsychological barrier based on preconceived ideas and poor listeningCorrect
  3. CTechnical failure of the communication channel
  4. DLanguage barrier due to use of jargon

Explanation

The manager's closed mind and inattention come from a fixed belief about the market, which is a psychological barrier. There is no sign of too much information, a faulty channel or jargon. The message was delivered but not received properly because of the receiver's attitude.

Did you get it right without looking?

One question tells you little. A timed set on Communication, Co-ordination, Collaboration, Monitoring and Control shows your real accuracy, how long you take and where you lose marks.

Practise Communication, Co-ordination, Collaboration, Monitoring and ControlFree diagnostic mock

More Communication, Co-ordination, Collaboration, Monitoring and Control questions