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CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

A supervisor in a Kolkata factory gives instructions to a worker and never checks whether the worker has understood. Later the work is done wrongly. Which remedy for communication barriers was neglected?

The neglected remedy is seeking feedback. Feedback confirms that the receiver has understood the message as the sender intended and completes the communication loop. Because the supervisor never checked understanding, the worker's misinterpretation went uncorrected and the work was done wrongly.

  1. ASeeking feedbackCorrect
  2. BIncreasing the message length
  3. CChanging the organisation structure
  4. DUsing more technical terms

Explanation

Feedback lets the sender confirm that the receiver has understood the message as intended, closing the communication loop. Without it, errors in decoding go unnoticed. Longer messages, jargon or restructuring do not address the missed confirmation.

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