CSEET · Business Laws and Management · Introduction to Management
A sudden strike halts production at Bharat Auto Ltd. The plant manager, Mr. Nair, immediately meets the union leaders, resolves the grievance and restarts work. Which Mintzberg role is primarily being performed?
Mr. Nair is acting as a disturbance handler. This decisional role involves taking corrective action when unexpected events, such as a strike, disrupt operations. Figurehead, monitor and disseminator roles concern ceremonial duties or information handling rather than crisis resolution.
- ADisturbance handlerCorrect
- BDisseminator
- CFigurehead
- DMonitor
Explanation
Responding to an unexpected event that threatens operations and taking corrective action is the disturbance handler role, a decisional role. Disseminator passes information, figurehead performs ceremonial duties and monitor scans for information, none of which fits.
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