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CSEET · Business Laws and Management · Introduction to Management

According to Robert Katz, which skill is relatively MOST important for top-level managers compared with lower-level managers?

Conceptual skill is most important for top-level managers. It is the ability to view the organisation as a whole and understand how its parts relate. Its importance rises with seniority, whereas technical skill matters most at the first-line supervisory level.

  1. ATechnical skill
  2. BConceptual skillCorrect
  3. CManual skill
  4. DClerical skill

Explanation

Katz classified managerial skills as technical, human and conceptual. As one moves up the hierarchy, the need for conceptual skill (seeing the organisation as a whole) rises while the need for technical skill falls. Technical skill is most important at the supervisory level, so option A is wrong for top managers.

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