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CSEET · Business Laws and Management · Introduction to Management

According to Robert Katz, which skill is relatively most important for first-line (supervisory) managers compared with top-level managers?

Technical skill is relatively most important for first-line managers, because they supervise day-to-day operational work and need to know the methods and tools used. Conceptual skill gains importance at higher levels, while human skill is needed at every level of management.

  1. ATechnical skillCorrect
  2. BConceptual skill
  3. CPolitical skill
  4. DDiagnostic skill

Explanation

Katz classified managerial skills as technical, human and conceptual. Technical skill, the ability to use specific methods and tools, matters most at the supervisory level because these managers directly guide operational work. Conceptual skill is the one that grows in importance towards the top, so option B is wrong.

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