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ACCA Applied Knowledge · Business and Technology · Business organisational structure

A university hospital employs highly trained surgeons who work largely independently, with their standards set by external professional bodies. The administrative support staff are large, but the technostructure is small. Which configuration and prime coordinating mechanism does this describe?

It describes a professional bureaucracy coordinated by standardisation of skills. The operating core of trained specialists, such as surgeons, is the key part. Their standards come from external professional training and bodies, which gives them autonomy and means little technostructure is needed.

  1. AMachine bureaucracy, standardisation of work processes
  2. BProfessional bureaucracy, standardisation of skillsCorrect
  3. CDivisionalised form, standardisation of outputs

Explanation

In a professional bureaucracy the operating core is the key part, staffed by trained specialists whose skills are standardised by external training and professional bodies. This gives them autonomy and a small technostructure. A machine bureaucracy relies on standardised processes designed by a large technostructure, and a divisionalised form focuses on the middle line and output control.

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