ACCA Applied Knowledge · Business and Technology · The formal and informal business organisation
According to Mintzberg, which part of the organisation consists of the employees who carry out the basic work of producing products or delivering services?
The operating core is the part of Mintzberg's organisation made up of employees who directly perform the basic work of producing goods or delivering services. Top management is the strategic apex, while analysts and indirect service providers sit elsewhere in the model.
- AStrategic apex
- BOperating coreCorrect
- CTechnostructure
- DSupport staff
Explanation
Mintzberg's operating core comprises those who perform the basic work directly linked to producing goods or services. The strategic apex is top management, the technostructure standardises work, and support staff provide indirect services. Therefore the operating core is correct.
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