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NISM Certifications · NISM-Series-VII: Securities Operations and Risk Management · Investor Grievances and Arbitration

An investor has a complaint against a trading member and wants to lodge it online against a listed company or intermediary through the SEBI-run web-based system. What is this system called?

The system is SCORES, the SEBI Complaints Redress System. It is a centralised web-based platform where investors lodge complaints against listed companies and registered intermediaries and monitor action taken, unlike STP, NEAT or SPAN, which relate to processing, trading and margining.

  1. ASCORESCorrect
  2. BSTP
  3. CNEAT
  4. DSPAN

Explanation

SCORES (SEBI Complaints Redress System) is the centralised web-based platform where investors lodge complaints against listed companies and registered intermediaries and track their status. STP relates to straight-through processing, NEAT was an NSE trading system, and SPAN is a margin computation methodology.

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