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CSEET · Business Laws and Management · Principles of Management and Modern Approaches

Consider the statements. I: The Hawthorne experiments, conducted at Western Electric, highlighted the importance of social and psychological factors in worker productivity. II: The Hawthorne experiments were led by Elton Mayo and are associated with the human relations approach. Which is correct?

Both statements are correct. The Hawthorne experiments at Western Electric, led by Elton Mayo, showed that social and psychological factors such as group norms, attention and morale strongly influence productivity, which gave rise to the human relations approach to management.

  1. AOnly I is correct
  2. BOnly II is correct
  3. CBoth I and II are correctCorrect
  4. DNeither I nor II is correct

Explanation

The Hawthorne studies at Western Electric, led by Elton Mayo and colleagues, showed that group norms, attention and social relations affect output as much as physical conditions. Both statements are therefore true, and they underpin the human relations school.

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