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CSEET · Business Laws and Management · Principles of Management and Modern Approaches

Sundaram Textiles in Coimbatore has a fixed factory layout, but the manager prepares a detailed schedule telling each supervisor exactly which loom to run, on which day and for which order, covering the next month. Another document lays down a standard way of handling every customer complaint to be followed each time. Which pair of plan types do these respectively represent?

The dated schedule for looms is a single-use programme-type plan, while the fixed step-by-step method for handling every complaint is a procedure, which is a standing plan used repeatedly. Policies, rules, strategy or objectives do not describe these two documents accurately.

  1. AProgramme/schedule-type plan and a standing plan (procedure)Correct
  2. BPolicy and objective
  3. CBudget and strategy
  4. DRule and single-use project

Explanation

A month-wise schedule of work for a specific period and orders is a single-use, time-bound plan such as a programme or schedule. A fixed sequence of steps for handling complaints repeatedly is a procedure, a standing plan. Policy gives general guidance, and rules are specific do or do not directives, so the other pairs do not fit.

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