Skip to content

ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance

During an appraisal interview, a manager gives Priya a rating of 'unsatisfactory' without having mentioned any concerns during the year. Priya is shocked and becomes defensive. Which weakness in the appraisal process does this scenario best illustrate?

The scenario shows a failure to give regular, ongoing feedback during the year, so the rating comes as a surprise. Appraisal interviews should contain no surprises; raising concerns for the first time there produces defensiveness, damages trust and reduces the chance of agreeing constructive improvement actions.

  1. ALack of regular ongoing feedback so the appraisal contains surprisesCorrect
  2. BExcessive use of self-appraisal by the employee
  3. CToo many agreed development objectives
  4. DUse of a 360-degree feedback process

Explanation

Appraisal should confirm what the employee already knows from continuous feedback. Raising serious concerns for the first time at the interview causes surprise, defensiveness and damaged trust. Nothing in the scenario points to self-appraisal, many objectives or multi-source feedback.

Did you get it right without looking?

One question tells you little. A timed set on Review and appraisal of individual performance shows your real accuracy, how long you take and where you lose marks.

Practise Review and appraisal of individual performanceFree diagnostic mock

More Review and appraisal of individual performance questions