ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance
During an appraisal, Amara's manager finds she performs well in most areas but lacks skill in using the new inventory software. What is the most appropriate way to use this finding?
The best use is to include a training need in her personal development plan. Her gap is one of skill, not conduct or attitude, so the organisation should address it through training. Warnings or pay reductions would be punitive and inappropriate for a capability issue that training can remedy.
- ARecord it as a disciplinary matter and issue a warning
- BInclude a training need in her personal development planCorrect
- CReduce her pay until her skills improve
Explanation
A skills gap in otherwise good performance is a development issue, so training should be planned and agreed in a development plan. Discipline and pay cuts are punitive and suit misconduct or persistent unwillingness, not a lack of skill the organisation can fix.
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