CMA Foundation · Fundamentals of Business Economics and Management · Introduction to Management
Following Mintzberg's classification, a CEO of a Chennai textile company meets a visiting delegation of buyers and also cuts the ribbon at the inauguration of a new showroom. Which managerial role is she mainly playing?
She is playing the figurehead role, one of Mintzberg's interpersonal roles. Receiving visiting delegations and inaugurating a showroom are ceremonial, symbolic duties that arise from her formal position as head of the organisation, not from information transmission or bargaining.
- AFigurehead role (interpersonal)Correct
- BMonitor role (informational)
- CNegotiator role (decisional)
- DSpokesperson role (informational)
Explanation
Mintzberg's figurehead role is an interpersonal role involving ceremonial and symbolic duties such as receiving visitors and inaugurating events. Spokesperson is informational and involves representing the firm's views to outsiders, and negotiator involves bargaining over resources or terms. Neither is the main activity described.
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