ACCA Applied Knowledge · Business and Technology · Organisational culture
In Johnson and Scholes' cultural web, which element covers the day-to-day behaviours, rituals and habits that members of the organisation follow, such as how meetings are run and how customers are dealt with?
Routines and rituals is the cultural web element covering habitual behaviours and symbolic events, such as how meetings and customer dealings are conducted. Control systems relate to measurement and reward, and power structures to who holds influence, so neither fits this description.
- AControl systems
- BRoutines and ritualsCorrect
- CPower structures
Explanation
Routines and rituals describe the everyday behaviour and special events that signal what is valued, such as training programmes or annual reviews. Control systems cover measurement and reward processes. Power structures cover groups with the most influence over decisions.
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