ACCA Applied Knowledge · Business and Technology · Organisational culture
In Johnson and Scholes' cultural web, which of the following would be classed as a ROUTINE and RITUAL element rather than a symbol, story or control system?
The annual awards dinner and the fixed-format weekly management meeting are routines and rituals, meaning habitual ways of behaving. The car park is a symbol, the founder anecdote is a story, and the bonus scheme is a control system.
- AThe executive car park reserved for senior directors
- BStaff retelling how the founder personally rescued a key client in the firm's early days
- CAn annual awards dinner and the weekly management meeting that follows an unchanging formatCorrect
- DA bonus scheme linked to sales volume
Explanation
Routines and rituals are the habitual ways of behaving, such as regular meetings and formal events like awards dinners. The reserved car park is a symbol, the founder anecdote is a story, and the bonus scheme is a control system (including reward systems).
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