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ACCA Strategic Professional · Strategic Business Leader · Enabling success: talent management

Karvon Retail has high labour turnover among new store assistants, with 40% leaving within six months. Exit interviews suggest the job described at interview differs from the reality of the work. Which recruitment and selection approach would most directly address this cause?

A realistic job preview with an accurate job description best addresses the problem. Early leavers quit because the job differs from what was presented, so showing candidates the true nature of the work lets them judge fit before joining, reducing mismatched hires and early turnover.

  1. AIncreasing the recruitment advertising budget
  2. BUsing a realistic job preview and an accurate job descriptionCorrect
  3. CRaising the number of interview stages
  4. DOffering a larger signing-on bonus

Explanation

The cause is a mismatch between expectations and reality, so providing candidates with a realistic job preview and accurate job description lets unsuitable applicants self-select out and reduces early leavers. More advertising or more interview stages does not correct expectations, and a bonus attracts people but does not remove the mismatch.

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