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CS Executive · Economic, Commercial and Intellectual Property Laws · Law relating to Consumer Protection

Meera notices a misleading advertisement by a coaching chain that harms consumers as a class. To which of the following may she forward her complaint, in writing or electronic mode, under the Consumer Protection Act, 2019?

She may send it, in writing or electronically, to any one of the District Collector, the Commissioner of regional office or the Central Authority. The District Consumer Protection Council is merely advisory, and the mediation cell handles referred disputes, not such complaints.

  1. AThe District Collector, the Commissioner of regional office or the Central AuthorityCorrect
  2. BOnly the District Consumer Protection Council
  3. COnly the Chief Commissioner in person
  4. DOnly the mediation cell of the State Commission

Explanation

Section 17 allows a complaint on violation of consumer rights, unfair trade practices or misleading advertisements prejudicial to consumers as a class to be forwarded in writing or electronically to any one of the District Collector, the Commissioner of regional office or the Central Authority. The District Council is only advisory under section 8.

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