CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
Mr. Iyer, a production head, ignores a suggestion from a junior supervisor because he believes juniors rarely have useful ideas, without examining the suggestion itself. Which barrier is operating?
It is a psychological barrier arising from prejudice. Mr. Iyer's preconceived attitude toward junior staff makes him dismiss the suggestion without evaluating it. The obstacle lies in the receiver's mind and attitude, not in distance, equipment failure or the wording of the message.
- ATechnical barrier caused by system failure
- BPhysical barrier caused by distance
- CPsychological barrier arising from prejudiceCorrect
- DSemantic barrier arising from ambiguous words
Explanation
Rejecting a message because of preconceived opinions about the sender is a psychological barrier, specifically prejudice or bias. The content and channel are not at fault. Distance or language are not involved.
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