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CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

A sales head sends dealers an invitation to a meeting stating the topic and venue but omitting the date and time. Dealers must call back to ask. Which statement correctly identifies the lapse and its effect?

The lapse is lack of completeness. The invitation leaves out the date and time, which are essential facts, so dealers must call back, causing delay and extra communication. It is not a problem of length, courtesy or stating the venue, so only completeness correctly explains the defect.

  1. ALack of completeness, causing extra communication and delayCorrect
  2. BLack of courtesy, because the invitation was formal
  3. CLack of conciseness, because the message was too long
  4. DLack of correctness, because the venue was stated

Explanation

The message omits essential facts, namely date and time, so it is incomplete. This forces follow-up calls, wasting time and cost. The message is not too long, and stating the venue is not an error, so the other options are wrong.

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