Skip to content

CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

Meera, a purchase officer, needs a supplier's agreement on a revised delivery date and also wants a permanent record of what was agreed. Which choice of medium best meets both needs?

A telephone call followed by a confirming email works best. The call allows quick two-way discussion and agreement on the new delivery date, while the email creates a written record for later reference. Purely oral options leave no proof, and passing messages through a colleague adds the risk of distortion.

  1. AA telephone call only, with nothing written afterwards
  2. BA face-to-face chat in the corridor
  3. CA telephone call followed by a confirming emailCorrect
  4. DA conversation through a colleague who passes on the message

Explanation

A phone call gives quick two-way discussion and agreement, while the confirming email creates a written record. The call alone leaves no record, the corridor chat is oral and undocumented, and relaying through a colleague risks distortion and also leaves no record.

Did you get it right without looking?

One question tells you little. A timed set on Introduction to Business Communication shows your real accuracy, how long you take and where you lose marks.

Practise Introduction to Business CommunicationFree diagnostic mock

More Introduction to Business Communication questions