NISM Certifications · NISM-Series-X-A: Investment Adviser (Level 1) · Grievance Redress Mechanism
Ms. Nair, a retail investor, has a dispute with a stock broker that went through conciliation on the ODR portal without settlement. Which statement about the next step is most accurate?
She may proceed to arbitration through the ODR institution. When conciliation fails to produce a settlement, the framework allows the dispute to be escalated to online arbitration, so the matter is neither closed nor sent back to the broker or the depository.
- AShe may proceed to arbitration through the ODR institutionCorrect
- BThe matter is closed permanently
- CShe must restart the complaint with the broker
- DShe must approach the depository only
Explanation
Under the ODR framework, if conciliation does not result in settlement, the dispute can move to arbitration on the same platform. It is not closed permanently, and no restart with the broker or depository is required.
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