Skip to content

NISM Certifications · NISM-Series-X-A: Investment Adviser (Level 1) · Grievance Redress Mechanism

Ms. Neha Kulkarni is unhappy with an investment adviser's service and wants to use the online dispute resolution route after her complaint with the adviser and on SCORES remained unresolved. What is the correct description of the SEBI Online Dispute Resolution (ODR) mechanism?

SEBI's ODR mechanism provides online conciliation and arbitration through recognised ODR institutions for disputes between investors and specified market intermediaries. It is used after the investor has tried the intermediary and SCORES. It is not a criminal court and does not deal with registration or tax issues.

  1. AIt offers institutional conciliation and arbitration through a SEBI-recognised ODR portal for disputes between investors and specified market intermediariesCorrect
  2. BIt is a court that awards criminal punishment to advisers
  3. CIt replaces the need for any adviser registration
  4. DIt handles only income tax disputes

Explanation

SEBI's ODR framework provides online conciliation and, if needed, arbitration through recognised ODR institutions after the investor has first approached the intermediary and SCORES. It is not a criminal court, nor does it deal with registration or tax matters.

Did you get it right without looking?

One question tells you little. A timed set on Grievance Redress Mechanism shows your real accuracy, how long you take and where you lose marks.

Practise Grievance Redress MechanismFree diagnostic mock

More Grievance Redress Mechanism questions