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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

Ravi, a manager in Kolkata, often interrupts subordinates and finishes their sentences, so they stop sharing problems. Which combination best overcomes the barrier in this situation?

Active listening is the correct remedy: giving full attention, not interrupting, and paraphrasing to confirm understanding. It addresses the poor listening habit and rebuilds trust so subordinates share problems. Louder speech, memos or word limits maintain one-way flow and do not remove the barrier.

  1. AActive listening: giving full attention, not interrupting, and paraphrasing to confirm understandingCorrect
  2. BSpeaking more loudly so subordinates respect him
  3. CReplacing all meetings with written memos
  4. DLimiting subordinates to written reports of fewer than ten words

Explanation

The barrier is poor listening and a psychological climate that discourages openness. Active listening, with attention, no interruption and paraphrasing, fixes both. Memos or volume only reinforce one-way communication, and word limits restrict feedback further.

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