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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

A company's finance head sends a note to the sales team in Pune filled with terms such as 'EBITDA drag', 'working capital cycle' and 'contribution leakage'. The sales staff fail to follow the note. What is the best description of the barrier?

The barrier is jargon used without considering the receiver's background. The sales team does not understand finance terminology, so the words do not carry the intended meaning. This is a language barrier; the amount of information or the status gap is not the cause.

  1. AInformation overload
  2. BJargon used without regard to the receiver's backgroundCorrect
  3. CLack of feedback channel
  4. DStatus difference between sender and receiver

Explanation

The message failed because technical terms were used with receivers who are not familiar with them. This is a language barrier caused by jargon. Information overload relates to the quantity of data, not the unfamiliar vocabulary, so it is not the main issue here.

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