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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

In business communication, a 'barrier' is best described as:

A communication barrier is any factor that blocks, distorts or weakens the exchange of a message between sender and receiver. It can be physical, linguistic, psychological or organisational, so it is not limited to physical distance or walls.

  1. AAny factor that blocks, distorts or weakens the exchange of a message between sender and receiverCorrect
  2. BOnly a physical wall or distance between two offices
  3. CA formal rule that restricts who may send messages in an organisation
  4. DThe feedback given by the receiver after decoding a message

Explanation

A communication barrier is anything that hinders or distorts the flow of meaning between sender and receiver. It is not limited to physical obstacles, so the option restricting it to walls or distance is too narrow. Feedback is a part of the process, not a barrier.

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