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CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication

Ravi receives an email sent by his manager to him and 20 colleagues. He wants to reply only to the manager with a clarification. Which action follows good email etiquette?

Ravi should use the plain Reply option so only the manager receives his clarification. Reply All sends irrelevant messages to twenty colleagues and clutters inboxes. Good etiquette means copying only those who need the information.

  1. AUse 'Reply' so that only the manager receives the responseCorrect
  2. BUse 'Reply All' so everyone stays informed
  3. CForward the mail to all 20 colleagues with his query
  4. DUse 'Bcc' to copy the entire group silently

Explanation

A clarification relevant only to the sender should go only to the sender. Reply All floods the other 20 inboxes with irrelevant mail, and forwarding or Bcc-ing the group is likewise unnecessary and may breach privacy.

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