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NISM Certifications · NISM-Series-VI: Depository Operations · Investor Services (NISM VI)

Ravi's DP has not resolved his complaint about a delayed demat request. He wants to escalate within the depository framework. What is the most appropriate next step?

Ravi should complain to the depository, which can take up the matter with the DP, and then use SEBI's SCORES platform if unresolved. The escalation ladder runs from DP to depository to SEBI, not through auditors or listing departments.

  1. AFile a complaint with the depository, which can take it up with the DP, and then use SEBI's SCORES platform if still unresolvedCorrect
  2. BComplain only to the issuer company's auditor
  3. CWait for three years before any complaint
  4. DApproach the stock exchange's listing department only

Explanation

The grievance route is first the DP, then the depository, and SEBI's SCORES platform for unresolved complaints. Auditors of issuers and listing departments are not the channel for DP service complaints, and waiting is not required.

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